Dear Danielle: Do I Have to Know This and This and That, Too?
Dear Danielle: My biggest strengths are written and verbal communication, research and word processing. Can I still be a successful Virtual Assistant or do I need to know things like 1shoppingcart,...
View ArticleDear Danielle: What Is “the Work?”
Dear Danielle: I am just starting my administrative support business. I am networking and setting things up, but I have a question (hope it does not sound silly)… If you could, please list and/or...
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Dear Danielle: What Services Do You Provide?
Everyone is asking such great questions this week! In response to my last post regarding how I structure my typical work week and day, several people have asked about services. Here’s an example: Dear...
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Dear Danielle: How Do I Handle Requests Outside My Expertise?
Dear Danielle: Hi! I often get asked by clients how to put together a “media kit” to get the word out for their events and what-not. While I am good at some marketing things, this stumps me with the...
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Dear Danielle: Should I Offer Inbox Management for Clients?
Dear Danielle: Do you recommend doing inbox management as a service offering for clients? It sort of feels a bit too ‘personal assistant’ to me. I did it for a past client and I didn’t enjoy it, but...
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Not Having Any Luck in this Business? Here’s What Could Be Going On
Last week I told you about asking colleagues on my mailing list why they are in this business. I received a wonderful outpouring of responses, and I’m still working on responding personally to every...
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Dear Danielle: Client Is a No-Show, What Should I Do Now?
Dear Danielle: I’m sitting here waiting for a local client to show up in my office to pick up their “rush” job that they wanted me to drop everything for yesterday. I worked on this project for them...
View ArticleBeing On Demand Is Not a Sustainable Promise
Let’s say you promise on-demand, employee-like support to clients. You market your business promising clients that it will be just like having their own administrative assistant, just like back in...
View ArticleGood Question: Should I Provide Training to Clients on Top of Admin Support?
A member asked a great question today. I thought I’d share it here as well since it’s excellent food for thought. This member has been asked by clients on occasion if she would come to their offices...
View ArticleWhat Does an Administrative Consultant Do for Me, You Ask?
Here’s a client education video for you. Feel free to use it on your website to help explain to clients what you do and how you help them as someone who is in the administrative support business.
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Sometimes It’s the Little Things that Make the Highest Impact
My target market is solo attorneys (specifically, those with a practice focus on business, intellectual property, and/or entertainment law) and believe it or not, even lawyers get writers block....
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Interview with Danielle Keister, Founder of the Administrative Consultants...
Last month a colleague asked for an interview with me, and I thought I would share my answers with you here as well. Your Name: Danielle Keister Name of Your Business: I am the founder of the...
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Just Because You Can Doesn’t Mean You Should
Just because you can do everything doesn’t mean it’s a good idea. People who are new in business don’t tend to understand this at first. They are too eager and excited to get those first paying...
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How I Helped One of My Clients Love Her Business and Clients Again and Make...
Recently, a colleague shared an excellent article about saying no to unnecessary meetings and respecting our own time more overall. (You can read the full article here.) I definitely share the...
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